配送ポリシー

Shipping Policy
At Kibana Japan, we are committed to delivering your skincare products in a timely and secure manner. Please review our shipping policy below for details regarding order processing, shipping methods, and timelines.

Order Processing
Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Order Verification: Orders may be subject to verification for accuracy and fraud prevention. We will contact you if additional information is required.
Shipping Rates & Delivery Times
We offer the following shipping options:

Standard Shipping (3-7 business days)
Express Shipping (1-3 business days)
International Shipping (7-14 business days)
Note: Delivery times may vary depending on your location and carrier delays, which are beyond our control.

International Shipping
Customs and Duties: International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient.
Prohibited Items: Certain skincare products may be restricted in specific countries. Please check with your local customs office before placing your order.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's progress.

Shipping Restrictions
Orders cannot be shipped to P.O. Boxes or APO/FPO addresses.
Missing or Damaged Items
If your order is delayed, missing, or arrives damaged, please contact our customer service team within 7 days of delivery. Provide your order number and photos (if applicable) to assist us in resolving the issue promptly.

Email: info@kibana.co,jp
Phone: +81 066-585-0668
We appreciate your trust in Kibana Japan Skin Care and look forward to serving you!