At Kibana Japan, we are dedicated to ensuring your order reaches you quickly, safely, and with care.
PROCESSING TIME
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Orders are processed within 1–2 business days.
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Orders placed on weekends or public holidays will be processed on the next business day.
SHIPPING RATES & DELIVERY TIMES
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Shipping rates and delivery times vary by region.
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The exact cost and estimated delivery time will be shown at checkout after entering your shipping address.
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In select markets, we offer free shipping for orders above a certain value.
FOR DETAILED LOCAL SHIPPING INFORMATION, PLEASE SEE:
INTERNATIONAL ORDERS
We are pleased to offer international shipping to selected countries.
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At checkout, you will see if your country is available for delivery. The shipping cost will be calculated automatically.
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If your country is not listed, please contact us at info@kibana.co.jp, and we will do our best to arrange a special shipment for you.
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Customs duties, import taxes, and fees may apply depending on your country.
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These charges are the customer’s responsibility.
TRACKING
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Once your order has shipped, you will receive a tracking number by email.
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You can track your parcel online at any time.
DELIVERY ISSUES
If your order is delayed, lost, or arrives damaged, please contact us at info@kibana.co.jp, and our team will assist you promptly.